Archive for Arcane Online

Arcane Online-[Disconnection] I keep getting disconnected, what happens?-[Arcane Online]

There are many reasons why you may get disconnected from the server. Arcane Online is an online game and requires a permanent connection established with the game server. If you lose the signal, or your IP changes (in case you don’t have a Static IP especially), or your connection is not stable, or you switch between a Wifi and Mobile connection, you may get disconnected from the server. You may also get disconnected if our hosting partners experience technical difficulti ...... More

Arcane Online-[Lag] The game is lagging a lot, can you fix it?!-[Arcane Online]

MMORPGs, which require a permanent connection between the game client and the game server at any moment, are a type of games that can often be subject to the so-called "lags". However "lag" can be caused by a number of factors and often falls into one of the two categories below: 1- it can be network related (latency): all your actions in-game connect to the game server which is located in Amazon AWS (USA West/East coast, or Germany). Thus there can be some lag ...... More

Arcane Online-[Server] Is the server under maintenance, or down, or else?-[Arcane Online]

Arcane Online is a massively multiplayer game and the back-end infrastructure to make this works is quite complex. As a result we will regularly do server maintenances, but it can happen also that the server is down (so far we had one long downtime on the North American Chaos server after 1 month of service). So how to make the difference? Server Maintenances Regular server maintenances will be announced in-game the day before usually, with an in-game notice image, a news in ...... More

Arcane Online-[CRICKET USERS] Code 3 error, 0MB patch, can’t play on mobile data-[Arcane Online]

In the past months, we received some reports from players who received a Code 3 Error while trying to play using a mobile data network, and having a 0MB patch download. The app can’t be played on mobile data and eventually when they get back a Wi-Fi network, they have to redownload 1GB files. We figured that all the users who reported this problem are using the carrier "Cricket" in North America. However we are not sure why this happens with this particular carrier. Hav ...... More

Arcane Online-Why do I see the price of Rubies in JPY?-[Arcane Online]

The Android and iOS support most of the major currencies available. However in case your local currency is not supported at the moment, the price will be displayed in Japanese Yen (JPY) by default since Gala Inc is a company incorporated in Tokyo, Japan. More

Arcane Online-How do I avoid accidental Ruby purchases?-[Arcane Online]

Arcane Online is free to play, however you may want to purchase some Rubies in the in-app premium shop to help you in your progress. In order to avoid accidental in-app purchases in Arcane Online, you will need to adjust your Google Pay Store settings. You can follow the 4 steps below: 1. Access the Google Play Store 2. Enter the "Settings" menu. 3. Go to "User Controls" and activate "Use password to restrict purchases". 4. Enter and co ...... More

Arcane Online-What is Mariano Legacy Package?-[Arcane Online]

Mariano Legacy Packageis a special in-app product is limited to 1 purchase per account ! Upon purchase, you will receive the following items and 1,200 VIP points: Legendary Legacy Wing(Power: 1,666) 500 Rubies 2 Huge Bags of Gold(Total: 200K Gold) You will receive a Legacy Chest when you buy the package, the chest contains Legendary Legacy Wings (Power: 1,666)specific to your class (see below). The followings are unique characteristics of the Mariano Legacy W ...... More

Arcane Online-What are the stats of the Angel Wings-[Arcane Online]

The Angel Wings Legacy Chestis a special in-appproduct limited to 1 purchase per character! Upon purchase, you will receive 1,600 VIP points: and a chest that contains Relic Angel Wings for your class (Power: 2,509) that can be equipped in the Legacy slot. To players who purchased the Mariano Wings in the past and purchase the Angel Wings: contact us via the Help section and we will send you 400 Rubies (avg cost of the Mariano wings). Like the Mariano Legacy Win ...... More

Arcane Online-[iOS] I made a purchase but didn’t receive the Rubies/items?-[Arcane Online]

We receive a few messages from time to time of players who made a purchase in the Apple Store but didn’t receive the corresponding Rubies or items (which actually never happens on Android). So we investigated it with the developers, and this is how payments work for iOS: we receive a receipt by Apple after a payment is successful, which is stored in your device once the item is received the receipt is deleted however from time to time we didn’t receive the receipt from A ...... More

Arcane Online-[IP issue] My IP address is not recognized, I can’t play…-[Arcane Online]

[As of November 2016, there is no more IP block, so this message is now irrelevant] For several reasons, you can only play Arcane Online if your IP address is from one of the countries where the game is being distributed and available in the app store. Here are the countries where Arcane Online is live: – North America, Central and South America (New Sept ’16) – Australia, New Zealand, Singapore, Hong Kong, the Philippines – Europe *If you are ...... More