Tag Archive for -Hay Day English

Hay Day-How does chat work in Supercell games?-[Hay Day English]

Many of our players enjoy connecting with one another through in-game group chat. We work hard to ensure that those interactions are safe and secure. No Supercell game features private chat, and we regularly display warnings against releasing private information. We are always updating a ‘blacklist’ of offensive words and phrases, so they can be quickly found and removed when necessary. If any issues arise, our games provide prominent tools for players to report offensive, ...... More

Hay Day-I’m a parent, how do I contact you?-[Hay Day English]

If you have any questions or concerns, please feel free to write in. E-mail us at parents@supercell.com. Be sure to include any specific details that might be useful, like what happened and when, possible transaction ID receipts, relevant screenshots and so on. If you are familiar with our games, try checking our Support pages for questions about your game or device, or our Forums page for information built with our player community. More

Hay Day-What’s Supercell’s policy on privacy?-[Hay Day English]

Your privacy is always on the top of our minds. Here at Supercell, we don’t have access to any of your credit card information. That’s because the payment transactions themselves are completed through Apple’s App Store or Google Play (depending on your device) via your personal email address associated with that account. We’ll also always ask for your consent when it comes to sending direct marketing messages to your mobile device. We won’t sell or disclose your personal data to ...... More

Hay Day-Derby Tutorial video-[Hay Day English]


Hay Day-How to get more Sanctuary animals/puzzle pieces?-[Hay Day English]

To unlock more animals, use puzzle pieces gained through the derby, mystery boxes and selected boats with the puzzle icon. There is a total of 6 animals: 2 giraffes, 2 hippos and 2 elephants. You can see the progress and total of puzzle pieces collected in your Sanctuary Book. Once you get an animal of the same kind, for example, a second elephant, you simply need to upgrade the animal shelter and Voila! The second animal will arrive to your sanctuary. More

Hay Day-How to upgrade service building slots?-[Hay Day English]

Are you having trouble upgrading your town building? Here’s how you do it! For example, if you want to increase the visitor slots in the grocery store, just follow these steps: * Tap on the ‘Grocery store’
. * Next to the visitor slots you will notice a green arrow mark with ‘+’ symbol. tap on it.
 * Tapping on the green arrow brings up a pop-up window with 4 upgrade possibilities.
 * Visitor slots: tap on this to upgrade the number of v ...... More

Hay Day-I’ve received a bill for a purchase I didn’t make. What should I do if I suspect fraudulent activity?-[Hay Day English]

If you or your child have never played one of our games, but suspect that there’s been fraudulent transaction activity on your account, then you should immediately contact Apple (for iOS devices) or Google (for Android devices), who control the transaction process. For Apple (iOS) devices: Visit Apple support and select the "Contact iTunes store support" link, then "Purchases, billing and redemption" and choose the option that fits you best. For Google ...... More

Hay Day-Introducing the Bees-[Hay Day English]


Hay Day-Town Request Board-[Hay Day English]

Notice the wooden notice board next to the handcar that takes you to town? That is the Town Request Board. It shows what produce you will need for each visitor waiting to be served. Instead of going back and forth between your Town and Farm to see what products you need to serve your visitors, the Town Request Board has been added to Hay Day to make it easier for you to efficiently produce items for your Town. More

Hay Day-My child accidentally made an in-app purchase. How do I see about a refund?-[Hay Day English]

As with most downloadable software products, items bought through our games (in-app purchases) are generally non-refundable. In some special occasions there can be exceptions, however. The transaction process is controlled by Apple (for iOS devices) or Google (for Android devices), and both companies have support teams who handle refund requests. For Apple (iOS) devices: Visit Apple support and select the "Contact iTunes store support" link, then "Purchases, ...... More