This issue usually occurs when the connection is unstable or the signal is weak. Please try the following steps to fix it:1. Make sure you have a strong Wi-Fi or 4G signal;2. Avoid playing on a network with heavy traffic;3. Shut down your Wi-Fi or mobile network, then restart it. Stop sharing personal hotspot;4. Load the game 1-2 minutes after restarting your router;5. Restart your phone and try again.If the problem persists, please contact us and our technical team will assist you.Kindly Reminder: For public policy matters, please send an email to policy@proximabeta.com
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