If you’ve made the purchase on an iOS device, you’ll have to contact Apple directly. Due to their internal policies, they process transactions and refunds only on their end.https://reportaproblem.apple.comIf you receive a message that the transaction is not eligible for a refund, we recommend getting in touch with Apple’s phone support service.We’ll leave the steps below just to alleviate this process:Please go to https://getsupport.apple.com/ – Select Apps and Software and then AppStore.Once you are forwarded to the App Store page, please select Subscriptions & Purchases.
Afterwards please select iTunes Store account billing, as shown below:
You will then be forwarded to the available support channels, we recommend choosing the Phone Support as the wait time is the shortest and from our experience, it’s the most straightforward:
Please note that items included in the refunded purchase will be removed from your account.Please also note that requesting multiple refunds can get your account permanently disabled.