To ensure you can retrieve a saved game, it must first be linked to Facebook prior to Using a new device Reinstalling the app Resetting a device to factory defaultsRetrieve the save by clicking on the gear icon in game. This brings up the "Settings Menu". From there tap on "Account Info" and enter the Facebook login information to retrieve the saved game.If you are having issues with this please feel free to reach out to us at hphm-help@jamcity.com. We will be happy to help!
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Harry Potter: Hogwarts Mystery GUIDE