If you or your child have never played one of our games, but suspect that there’s been fraudulent transaction activity on your account, then you should immediately contact Apple (for iOS devices) or Google (for Android devices), who control the transaction process. For Apple (iOS) devices: Visit Apple support, look for "Tell us how we can help" and select "Get support" link, there will be a pop-up window, and you may select "iTunes Store" and then choose the option that fits you best.For Google (Android) devices: Please send an email to parents@supercell.com or contact us directly through in-game support by going to Settings > Help & Support which opens the support page. From there, you can tap the blue "Contact Us" button and send us a message.In your message please state the name of the game the purchase was made in and add the receipt of the purchase. The transaction ID (looks similar to this – GPA.1234-1234-1234-12345) at the bottom of the document must be visible. Receipts for transactions have been emailed to you by Google after each purchase.If you’ve already contacted Apple or Google about suspected fraudulent activity and they’ve sent you to us, please contact us at transactions@supercell.com. Be sure to include specific details like what happened and when, transaction ID receipts, relevant screenshots, etc.
Brawl Stars – I’ve received a bill for a purchase I didn’t make. What should I do if I suspect fraudulent activity?
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Tags:Brawl Stars