Together with the description of your issue, screenshots or screen videos (for more complex issues) are a great way to help Zynga Player Support get a better understanding of your issue and find the correct solution for you. Your screenshot should always capture your entire screen, so that we can see your browser as well as other running programs that may be affecting your game experience. A screenshot can be attached as a file directly to your support ticket. The file format should be either .png or .jpg and the size should not exceed 5MB. A screen video is usually larger in size than a screenshot, therefore we suggest that you upload it to a free video hosting site and share the URL with us in your message. For the screen video, all your game information (e.g. Energy, Health, Coins, Cash, etc.) MUST be visible in the video. Note: Please do not capture any sensitive information (pass codes, passwords, billing info, etc.). In the event that you capture sensitive information, restart the capture process after hiding the sensitive information. If you are not familiar with how to capture a screenshot or a screen video, please click on the instructions below: How to capture and submit a screenshot: For PC users:
For Mac users:
How to capture and submit a screen video: Note: The suggested method of using TechSmith Capture and Screencast.com is only one of many free options. It is not required to use TechSmith Capture or Screencast.com to submit a screen video to Zynga Player Support.
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