If you are unable to find certain items from lucky draw, spinning the wheel or opening crates, we kindly advise you to perform the steps listed below:1. Certain items are sent through mail – Please check your in-game mailbox.2. Ensure you have a smooth connection.3. Force close the game and re-start it.4. Use the Repair function on the login screen and re-start the game.Please note that temporary connection issues can also cause a delay in receiving the items. If you have gone through the above checklist, we request you to wait for 24 hours to receive the items.Kindly Reminder: For public policy matters, please send an email to policy@proximabeta.com
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