Following the merge of Servers 13, 15, 17 and 20 & 1 and 9, players may find themselves with multiple accounts on the same server. If they decide they want to maintain multiple accounts, that's great! If not, players can request their inventories be consolidated into one account. Please read the following carefully, because not everything will transfer and this process cannot be reversed.
The Process (How To Request a Consolidation):
You have 2 weeks from when the merge completes to request a transfer, after which we will no longer offer account consolidation. All account consolidation requests must be received by Noon CT on January 19.
- Make a note of the Account ID you want to transfer your goods into – this will be your DESTINATION account
- Make a note of the Account ID(s) you want to transfer goods OUT of – These are the accounts that will be PERMANENTLY CLOSED after the transfer is complete.
- Submit a ticket to Customer Support with all account ID’s, and carefully indicate which Account ID is the Destination Account (i.e the Account you want to KEEP), and which are the accounts you’re transferring goods out of. To help us expedite these requests, please include “Account Consolidation Request” at the top of your ticket.
- If you have multiple accounts you wish to transfer goods out of, please indicate them all in the same ticket.
- Note that this is an IRREVERSIBLE PROCESS, and you will never have access to your retired accounts again.
- Sit back and relax – Support will process your request as quickly as possible starting 24 hours after the merge is complete.
The following are able to be transferred:Resources, including:
- XP Drinks
- Gold
- Diamonds and Monthly Diamond Days
- VIP Rings
- Raid Tickets (all varieties)
- Shop Tokens
- Heist Tickets
- Guild Coins
- Epic City Watch Keys
Inventory items, including:
- Fully Crafted Badges
- Badges Bits and Plan Bits
- Memories
- Crates
- Consumables
- Hero Chips
- Red Skill Chips
- Costume Threads
- Emoji Unlock items
- Guild Trophies
- Credits
- Mod Fragments
- Mod Power
- Disk Power
Mods: All Mods can be transferred, even if they are equipped to a hero. Mods will be delivered to the destination account through a mailbox message.Diamond Crate Upgrades: Diamond Crate Upgrade levels will transfer to the destination account, as well as unspent upgrades. Upgrades will not go above level 20 for each track.Cosmetics: Unlocked cosmetics and cosmetic points can be transferred to the destination account. Please claim any completed cosmetic collections prior to the consolidation. Stickers/Challenges: Completed and unlocked Stickers and Challenges will be transferred to the destination account. Any progress on active challenges will not be transferred.Diamond Quest: If both accounts have a premium pass, the remaining account will have the next premium pass activated for free.The following are UNABLE to be transferred:
- Full Heroes, Hero Stars or Hero Rarities, or XP Levels
- Anything equipped to your Heroes including:
- Memory Disks and Memory Disk Levels
- Badges and enhancements
- Collection mastery
- Skill Levels
- Monthly Sign-In progress
- “Banked” Stamina and Friend Stamina
- Unused City Watch Resets
- Unclaimed mail
- Campaign Levels unlocked
- Infected Campaign Nodes
- Arena, Coliseum, Invasion Rankings
- Weekly Quest Progress
- Friends and Blocked lists
- Unlocked difficulty levels for Trials, Port, Heist, and City Watch
- Collections Progress
- Friend Campaign Progress
- Team Level or Team Level Experience
- Mastery Tokens
- Invasion Resources and items including Invasion Stamina, Breakers, Boss Tech, Hero Power Ups, Hero Revives, and all the Invasion Boosts
Additional things to keep in mind if you’re considering a consolidation:
- Spend all of your stored (“banked”) Stamina prior to the merge – use it or lose it!Normal and Elite Campaign Progress will match the state of the Campaigns on your destination Account, including unlocked chapters and earned Stars.
- Finish your Daily Quests to claim as much loot as you can, because no Daily Quests will transfer.
- Unlocked difficulty levels for Trials, Port, Heist, and City Watch will be determined by the Destination Account
- If you are a Guild Leader and are consolidating accounts, it is highly recommended you make destination account Guild Leader before you request the consolidation.Inform your friends! Your transferred account(s) will be PERMANENTLY CLOSED following the transfer of goods to your destination account, and your friend list WILL NOT transfer.
- Regular Arena and Coliseum Tiers will merge and split as always after the merge. You may notice an increase in the amount of splitting/merging while things settle down.
- Chat silences, suspensions, and bans will not be changed by the merge or account consolidation.
You must always have been and currently are the sole owner of all involved Accounts.
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