If you find that your hero models have turned black, please try the following to fix the issue:
Go to game Settings (gear icon in the upper right-hand corner), tap Network Test- Cache Clearing-Tap to Clean Cache. After the cache clears, restart the game and check your heroes again.
If this does not resolve your problem, please contact us with screenshots and we will investigate the issue further for you.
Game Guide for Mobile Legends – moonton