Google processes all payments made through the Google Play Store.
To resolve any related purchasing issues, please consult Google’s Support site here.
Emergency troubleshooting:
Payment method greyed out / “not eligible”
1) If you are trying to pay with a credit/debit card, check the expiration date & billing address:
Sign into payments.google.com
In the left hand navigation, select “Payment Methods”
Check the card’s expiration date and billing address
2) Check if the billing country and the legal country at payments.google.com match
Sign into payments.google.com
In the left hand navigation, select “Payment Methods”
Check the payment methods’ billing country
In the top right corner, click on the “gear” icon to access the “Settings” page
Check the legal country
3) Try a different payment method
Payment method is declined by card issuer or carrier (usually “Payment method declined” error triggered):
Contact card issuer or carrier OR try a different payment method