Connectivity issues are typically a result of slow or intermittent internet connection. Shop Heroes requires an constant internet connection in order to stay connect to our servers so make sure that your internet connection is up and running. If this doesn’t appear to be the issue, it could be that our development team is in the process of updating the client.
We recommend checking the server’s status on Facebook, Twitter and the Forums. Normally, we will notify our community before scheduled maintenance or content updates take place, however, in some special instances, we may perform minor work on the client which could result in a temporary disruption to your connection to our server.