Game information is saved on our servers, so don’t worry your game is not lost.
First, try going into your Account tab of the Settings menu and unlink from the current settings. Then, try to link to the other options there such as Facebook, GooglePlay/Game Center, or Device. This may restore your account quickly.
If this doesn’t work, please send a ticket to support: https://cloudcade.helpshift.com Please be sure to include the following for both accounts (new and old):
ShopKeeperName#12345:
Level:
City:
Gold:
Gems:
Screenshots of purchase receipts:
Be sure to include all of this information so we can restore your account as quickly as possible.