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Brawl Stars – All the Gems from my order have been removed!

As a rule, in-app purchases are non-refundable, and
certain conditions apply to any exceptions we make. 

Supercell wants to keep a fair playing field,
and reserves the right to revoke access to any refunded content. This means
that if the money used for an order of 1,200 Gems is refunded, we may remove
that number of Gems from your account. If any of those resources have been
spent prior to the refund, it can result in a negative Gem balance in your
game. A positive balance can be restored by collecting resources in-game or
making additional currency orders.

Following refunds comprising multiple, large
orders, it may even be necessary for us to suspend access to a game account.
This is also the case if a player has made Gem orders using a third-party Gem
seller in breach of Supercell’s Terms of Service.

We understand — no player wants to find their
Gem coffers empty. Even then, removing refunded Gems is the only way we can
reconcile the gap between a player’s payments and Gem balance. When you order
Gems, it goes without saying that they are yours to keep. When payment for an
order is cancelled, the opposite is true, just like in any transaction: you
forfeit your claim to the refunded item.

As an online game, Brawl Stars’ economy and
mechanics are always the same for every player. The same applies to Gem access.
To avoid an unpleasant surprise, remember to keep your mobile device safe and
locked, and never, ever share your game account with anyone.