We’ve taken all possible measures to try and prevent players from accidentally using Magic Gems, such as by adding confirmation reminders where necessary.
So whenever Magic Gems are needed, you’ll first receive a prompt asking whether you are you sure you want to use them. This substantially reduces the amount of times players use Magic Gems by accident.
Also, as this is a real-time multiplayer online game, if any one of the players makes a withdrawal it will have a knock-on effect to the other players. Therefore, no players are able to revoke a Magic Gem purchase after it has been confirmed.
In addition, even if a player’s Magic Gems were returned, the player’s character would still own the items purchased with the Gems. This would be very unfair for players that have worked hard to get their items by saving and using Magic Gems.
In conclusion therefore, Magic Gems that have been used cannot be returned.