As with most downloadable software products, items bought through our games (in-app purchases) are generally non-refundable. In some special occasions there can be exceptions, However, there are some exceptions. Please take notice of following guidelines before submitting a refund request.
For Apple (iOS) devices:
Visit Apple support (https://support.apple.com/itunes) and select the “Contact iTunes store support” link, then “Purchases, billing and redemption” and choose the option that fits you best.
For Google (Android) devices:
Please send your payment concerns to payment@moonton.com or reach out to the customer platform in game. Make sure to mention when you made the original purchase and provide proof of purchase. Also, please provide us with your order number (e.g. GPA.1234-1234-1234-12345). Proof of purchase must be clear and unaltered. To find your proof of purchase, please check your app store account’s email address or in your app store’s purchase history. Google Play users please click: https://payments.google.com/payments/home#oneTimePurchase
NOTICE:
In order to preserve the fairness of the game, once your refund request is successful, our system will automatically deduct the diamonds acquired from the refunded purchase. If you’ve already purchased in-game products, and do not have sufficient diamonds, your diamond balance will be negative. At the same time, all the heroes you own and all game modes will be blocked until you recharge your account with diamonds to return your diamond balance back to normal. If you are refunding the Starlight Membership, we will remove the exclusive skins, avatar borders, and any other Starlight privileges from your account. Players who make frequent refund requests will be flagged as refund abuse, we reserve the right to delete these players’ accounts.
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Game Guide for Mobile Legends – moonton