In order to protect the benefits and
account security of the Mobile Legends: Bang Bang players, to maintain a fair and orderly
environment and to prevent account hacking/loss that results from account
sharing, account trading etc. Please read the following notice to enhance your
awareness of account security:
Ⅰ
Notice
1.
Please protect your account and
keep it safe. Do not share your account password with others or in public. The
official team never asks for your password.
2.
Do not sell your account. We
will not deal with the problem results from account trading, or you will be
solely responsible for any subsequent consequences that may arise.
3.
Do not click unknown links or
the links provided by other players (fake official staff) for recharge
giveaway, free account, free skins etc.
4.
Do not recharge via unofficial
channels or third parties. Unofficial channels usually steal your account information that may compromise your account.
5.
Please be noticed that official
staff doesn’t show in the game. The
so-called official staff or GMs in the game are fake. Please report when you
meet them.
6.
When you see an event in
community/social media, please be careful to identify the official
account/page. You can check the official account/page in Community(globe icon) on
the left side of the home screen in the
game.
Ⅱ
About Account Recovery
1.
If the social media account
that you bound to is hacked, please appeal and change your password as soon as
possible.
2.
Please send an e-mail to the
official GM with the title of “account hacked” and account ID at mobilelegendsgame@gmail.com
once your account is hacked. If you just contact GM in the game, the hacker may
see the chat and other important information to retrieve your account.
3.
After we receive your e-mail,
GM will contact you with a link. Please open the link in your browser. You have
to provide correct and complete information in the form. If there is any
missing or incorrect information, we will not be able to deal with it.
4. Please keep your account safe. We will only handle the account hacking problem once every 180 days. Please be noticed that we can’t help you if the account is hacked again during the time.
5.
Following situations are not
considered Hacked:
A: Already sent account to a friend. Due to personal
issues, friend doesn’t give the account back etc. We will not deal with it.
B: Account was shared. We can’t judge the account was
hacked or not.
Additionally, if you haven’t bound your
account, there is a risk of account loss. Please tap your avatar – Account –
Bind Account to keep your account safe.
Thanks for your understanding and support. Let’s
keep Mobile Legends: Bang Bang in a safe and harmonious environment.
_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-
Game Guide for Mobile Legends – moonton