Sometimes, the servers are busy, and your purchase icon is grayed out. If the purchase icon in your game is gray, you should:
– Examine if you are logged into a payment account – Wait and try again later; the server may be too busy to handle your purchase order
– Update your game to the newest version – If the problem persists, please examine your payment account, whether you have set a valid payment method.
– If you are using a credit card, examine whether your card has restrictions on application payments or online payments.
– If you still can’t get them after 12 hours, please contact us and send us the payment order number that google or itunes sent you(check your mail). It should resemble GPA.XXXX-XXXX-XXXXX or HMXXXXXXXXX we will check it and send you the package once we have verified it.
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Game Guide for Last Empire – War Z