| If your account is lost, or encounters one of the two following scenarios, please contact the customer support ASAP to fill out the account retrieval form |
| 1.Unable to login due to forgotten bound account or unbound acount |
| 2.When the prompt “This account is logged in via another device’ is popped |
| Be sure to watch for the following points when filling out the form |
| 1. Be sure all the info is correct, if some are forgotten, please provide the known level of other buildings, unit amounts, Hero Level, and Etc. |
| 2. The account provided to be retrieved cannot be found without bound to Facebook/Google/or Game Center accounts |
| 3. The account provided will not be able to login once the original account is found, please do not provide an account you’re currently using |
| 4. If you wish to provide extra account info or payment info, please send an additional reply after filing the form, our customer care will analyse it |
| 5.When the prompt: this account is logged in via another device is shown, or you’ve discovered someone else is using your account, please describe the details of the occurance. |
| 6. Due to the requirement to analyze the data of a stolen account, we’ll provide a reply within 3 days. Losses due to account sharing will not be recovered. |
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Game Guide for Rise of Empires