It can take up to 24 hours between the purchase and the gems update in the game as our system needs to receive the confirmation from Amazon servers.If you still haven’t received the gems after this amount of time, please check your mail for the Amazon receipt, take a screenshot and contact us by sending a request attaching the image.Note that if your purchase process was interrupted by low battery, message etc., you’re NOT supposed to be charged. You just need to start the purchase process again.Without this information, we cannot confirm that this payment comes from you directly and you will need to request a refund directly from Amazon themselves as they are in control of all payments.You can contact them directly from here: https://www.amazon.com/gp/help/customer/display.html
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Dragon City Game GUIDE