How to request friends’ help?
1. If you fail to retrieve your stolen gem, you will automatically show up inRetrieve Logs of yourfriends and guildmates and they will be able to steal back your gem.
2. Tap "Request Help" button next to the stolen gem in Defence Logs to ask help from your friends via social networks (Facebook or Viber). The game will send a notification to your friends. They should then open the game, find you in Retrieve Logs and tap "Retrieve".
3. You can always ask for help right in the guild chat.