It is rare for chips to simply go "missing." Bad beats and losing hands are often the most common causes of chip disappearances. Zynga poker ensures cards will always be dealt at random, however, there is never a guarantee specific hole cards will always win. Claims of missing chips is often the result of an active poker feature which consumes a small portion of winnings from the communal pot. Outlined are poker features which commonly result in misconceptions of missing chips. Table rake – Similar to comparative online poker games, Zynga Poker institutes a three percent table rake on cash games and jump poker. This small amounts helps us keep the game economy balanced and the game competitive. Hand Strength Meter (HSM) – When activated on the web application, the HSM will help gauge the strength of your poker hand. The HSM takes a percentage of winnings up to 6 big blinds. Steps to disable the HSM:
- Web – Click on the meter below the betting controls to enable/disable the feature between hands
- Mobile – Tap on the meter below your whole cards (It is faint) to enable/disable the feature between hands
Tournament Buy-in Fee – Similar to the the table rake, the tournament buy-in fee is a percentage of the pot total and helps keep the tournament environment balanced and competitive If you would like a member of the support team to further investigate a missing chip claim please submit a support incident.
_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-
Zynga Poker GUIDE