First time setting the device up and it won’t link? Let see if we can help you (if you have already been using it for a while, please see here instead).1) Is the device lighting up?Make sure you’ve installed the battery correctly and check by double tapping on Shine/Shine 2/Ray or pressing on Flash. If the lights show up, you’re good. If it does not, the most common causes is a faulty battery, or you’ve put the battery inside in the wrong position. Please open the back cover and re-insert the battery following the instructions in the video below.
Shine
Flash
Shine 2
Ray
2) Is the device linked to another account?Is your device a hand-me-down? If so, chances are that it is already linked to another account. Due to security reasons, a device can only be linked to one account at a time. Please ask the original owner to unlink it first by going to Device > Remove device.3) Device is brand new and lighting upIn case your device is lighting up as normal and not linked to any account, please follow the troubleshooting steps below: 1.Close the Misfit app and reopen it. Turn Bluetooth and 3G/Wifi OFF and ON again. Please make sure you have a stable internet connection. 2. Place your Flash/Shine/Shine 2/Ray on the phone’s screen and try linking again.Please repeat these steps a few times. We highly recommend that your phone’s battery level is higher than 30% during the linking process. As the last resort, please reboot your phone and repeat the steps above.Need more help? Please contact our support team through our contact page here.
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MYMISFIT GUIDE