Skip to content

My steps/activity tracking data does not seem accurate in the app. Why? – MYMISFIT guide

It could be one of the following reasons:

    • Make sure you have been through the Activity onboarding to set up your tracking.

    • Make sure your device’s battery is not dead and that it is syncing to the app.

    • Make sure the device is snug to your wrist.

    • The device only tracks walking, running and other related activities. If you hold something in the same hand as the device while walking, it might not count all steps accurately.

    • The device might be in recovery mode. If so, tracking and notifications will not work. You will need to do a firmware update to get things back to normal again.

    • We use sensors and a complex algorithm to determine when someone has taken a step. We believe our algorithm is an accurate representation of actual movement and ignores false movement like simply moving your arm.

_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-

MYMISFIT GUIDE

Tags: