Arena of Valor – How do i report Bad Lag and Connection Issues?
If you are encountering bad lag or connection issues please go to your settings and run a Network Test, screen grab your results and send a report via the in game support tool or via…
Arena of Valor – Another device is connecting
If you see a pop up that says "You have lost connection to the server because there is another connected device" it means that your account is being used at the same time on another…
Arena of Valor – Troubleshooting a Connection Issue
Please check the version of the game in the app store and make sure you have downloaded the latest update. Mobile Data error. Please Check your mobile data system, data error of the mobile will…
Arena of Valor – Why does Arena of Valor keep crashing on my phone?
Please check if your account is linked to Facebook before proceeding with these steps: Ensure that your device’s cache is cleared and that enough free space is available. Fully shut down and restart your device.…
Arena of Valor – [iOS]How to get refund if I bought voucher by mistake?
1. Open iTunes, and select "iTunes Store" by clicking on the arrow at the top left-hand corner of the page then select "Home". 2. Sign in by clicking on the "Sign In" button at the top…
Arena of Valor – How to Check My Voucher Purchase History
Open iTunes, and select "iTunes Store" by clicking on the arrow at the top left-hand corner of the page then select "Home". 2. Sign in by clicking on the "Sign In" button at the top left-hand…
Arena of Valor – Where can I find my purchase history?
To review your purchase history: Go to payments.google.com and log in with your Google account that is bound to your game. Click on “Transactions” to get your Play Store payment history. You can click on…
Arena of Valor – Transferring my game to another device with different OS
1. Make sure your game is installed on both devices, keeping them are both on-hand2. Tap “Associated Devices” in the in-game settings on both device3. Follow the on-screen instructions to complete the transfer.IMPORTANT: This feature…
Arena of Valor – Transferring my game to another iOS device
You can also transfer your existing game to a new iOS device using Game Center.Remember! Each Game Center only supports one game progress. If you want multiple saves on your mobile devices, you must have…
Arena of Valor – Transferring my game to another Android device
You can transfer your existing game to a new Android device using Google Play.Remember! Each Google Play only supports one game progress. If you want multiple saves on your mobile devices, you must have separate…
Arena of Valor – [iOS]How to switch back to another account without losing my current account?
1. Bind your current account with Game Center to make sure you don’t lose it2. Log out your current account by opening the game > setting > Account Log Out3. Log out your Game Center…
Arena of Valor – [Android]How to switch back to another account without losing my current account?
1. Bind your current account with Google Play to make sure you don’t lose it2. Log out your current account by opening the game > setting > Account Log Out3. Log out your Google Play…
Arena of Valor – [iOS]Creating a new account on my device without losing my current account
1. Bind your old account with Game Center2. Log out your current account by opening the game > setting > Account Log Out3. Log out your Game Center which linked to your old account4. Re-login…
Arena of Valor – [Android]Creating a new account on my device without losing my current account
1. Bind your old account with Google Play2. Log out your current account by opening the game > setting > Account Log Out3. Log out your Google Play account which linked to your old accountNotice:…
Arena of Valor – I failed when I try to bind account to Google Play
It may be caused by the lack of permission of Google Play service. You can try to solve the problem by following this process:1. Update or reinstall Google service by clicking here2. Update or reinstall…