There are many reasons why you may get disconnected from the server. Arcane Online is an online game and requires a permanent connection established with the game server. If you lose the signal, or your IP changes (in case you don’t have a Static IP
MMORPGs, which require a permanent connection between the game client and the game server at any moment, are a type of games that can often be subject to the so-called "lags". However "lag" can be caused by a number of factors and often falls into
Arcane Online is a massively multiplayer game and the back-end infrastructure to make this works is quite complex. As a result we will regularly do server maintenances, but it can happen also that the server is down (so far we had one long downtime on
In the past months, we received some reports from players who received a Code 3 Error while trying to play using a mobile data network, and having a 0MB patch download. The app can’t be played on mobile data and eventually when they get back
The Android and iOS support most of the major currencies available. However in case your local currency is not supported at the moment, the price will be displayed in Japanese Yen (JPY) by default since Gala Inc is a company incorporated in Tokyo, Japan.
Arcane Online is free to play, however you may want to purchase some Rubies in the in-app premium shop to help you in your progress. In order to avoid accidental in-app purchases in Arcane Online, you will need to adjust your Google Pay Store settings.
Mariano Legacy Packageis a special in-app product is limited to 1 purchase per account ! Upon purchase, you will receive the following items and 1,200 VIP points: Legendary Legacy Wing(Power: 1,666) 500 Rubies 2 Huge Bags of Gold(Total: 200K Gold) You will receive a Legacy
The Angel Wings Legacy Chestis a special in-appproduct limited to 1 purchase per character! Upon purchase, you will receive 1,600 VIP points: and a chest that contains Relic Angel Wings for your class (Power: 2,509) that can be equipped in the Legacy slot. To players
We receive a few messages from time to time of players who made a purchase in the Apple Store but didn’t receive the corresponding Rubies or items (which actually never happens on Android). So we investigated it with the developers, and this is how payments
[As of November 2016, there is no more IP block, so this message is now irrelevant] For several reasons, you can only play Arcane Online if your IP address is from one of the countries where the game is being distributed and available in the
The VIP system is a way to give extra rewards and benefits to players who purchase Rubies in the Shop, as a way to thank them for their support and keeping the service alive 🙂 Your VIP level is based on the amount of Rubies
We are not sure yet why sometimes some players may not get the Update Notice window when a new version is released, although it could just be a delay in the distribution of the Update across Google servers worldwide (all games may face this issue
You can add new allies from different ways: – by tapping on a character in the game world and selecting "Add as Ally" in the vertical menu, – by tapping a character name in the chat window and selecting "Add Ally" in the vertical menu,
The Guild War mechanism is one of the core systems in Arcane Online, which does offer a lot of PvP/PK content at high level. During the Guild War, all open world zones are free PvP between the 2 guilds, while only cities and instances zones
In case your Guild Leader is inactive for several days and hasn’t transferred the guild leadership or informed the Guild Officers or Members, please contact us and inform us of the situation. Generally speaking, we would wait for the game system to transfer the leadership