If you are playing on a mobile device (phones and tablets):Please make sure that you’re running the latest version of your game by visiting your App Store and verifying there are no available updates. Playing the latest version of our games ensures you’ll run into
If you are playing on a mobile device (phones and tablets):Please make sure that you’re running the latest version of your game by visiting your App Store and verifying there are no available updates. Playing the latest version of our games ensures you’ll run into
If you are getting a "File Not Found Error" while playing on Chrome, please try following solutions: Solution 1.1. To improve Performance, Please clear your Chrome’s Cache From the “Menu” button in the upper-right corner of the Chrome window, choose “More Tools” > “Clear browsing data…“. Select the period of time
The items in your game (lives, coins and boosters) are stored locally on your device (computers, tablets and mobile phones). You’re not able to transfer your items across devices, as this caused crashing issues. We hope to be able to change this in the future!If you
The items in your game (lives, coins and boosters) are stored locally on your device (computers, tablets and mobile phones). At this time users cannot able transfer your items across devices, as this caused crashing issues. We hope to be able to change this in the
Your lives should refill at a rate of one life every 30 minutes. If your lives aren’t refilling, please try these troubleshooting steps:If you are playing on a mobile device (phones and tablets):Please make sure that you’re running the latest version of your game by
If you’re playing on multiple devices, first check to see if your lives are showing up on a different device.If you believe that you are still missing lives, please contact our support team by using the support button found by selecting the gear icon.In your
A common mistake players make is expecting to gain coins each time they log in to Facebook. Players only earn the coin reward for signing in once and only once – subsequent log-ins to Facebook have no coin reward. In other words, once you’ve claimed the coin reward
If you connect your game to Facebook, you’ll be able to send and receive lives from your Cookie Jam friends. If you’d like to send a life to your friend, select the heart icon in the top left hand corner of your screen. From here, you’ll
Please make sure that you’re running the latest version of your game by visiting your App Store and verifying there are no available updates. Playing the latest version of our games ensures you’ll run into as few bugs as possible. If there are no updates
Cookie Jam offers a Sweet Reward calendar, allowing you to earn coins and boosters just for opening your game! For every new day you log in, your calendar will check a day off. After a few days, you’ll be rewarded a bundle of coins or a
The Airship Challenge is a new feature that players unlock after level 60.This Challenge is a week long test of skill that will let you unlock alternate art for your Airship (the floating house above your levels.) To start the Airship Challenge, click on the
Bingo Pop Guide – How to secure your device from unauthorized or accidental purchases on iOS devices
In order to avoid unauthorized or accidental purchases, you will need to adjust your Apple App Store settings.If you are using an Apple (iOS) device, please check the following article for steps on how to secure your device. Manage your iTunes Store and App Store
In order to avoid unauthorized or accidental purchases, you will need to adjust your Google Play Store settings.If you are using an Android device, please check the following article for steps on how to secure your device. Require a password or authentication for purchases _-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-
In order to avoid unauthorized or accidental purchases, you will need to adjust your Apple App Store or Google Play Store settings.If you are using an Apple (iOS) device, please check the following article for steps on how to secure your device. Manage your iTunes