STATUS July 7th, 07:30 (UTC+0). We’ve began to rollout the Version 21.3.0 update for Android and hope to begin the rollout for iOS soon.Release notes: Raid Season improvements: Fixed an issue where Raid Season Tier rewards were always the same for a tier Fixed players
Elemental Shields reflect all status effects and damage from a Hero of that element. For example, a yellow Elemental Shield will reflect all damage and status effects from yellow Heroes. Elemental Shields appear in Challenge Events, Mercenary Events, high-rarity War Machines and Rare War Machines.
We answer all player support requests as quickly as we can. It’s possible we simply haven’t gotten to yours yet. Please expect two business days for your request to be processed. To ensure the most efficient customer support, please include all relevant details as well
If you see a red message in your chat message field, you have been banned from the chat temporarily. This is a temporary ban which will automatically expire in seven (7) days. Once the ban expires, you will be able to chat without restrictions once
Mercenary Heroes have an innate ability to deal an extra 10% damage when attacking a weaker element. They also receive 10% more damage when being attacked by a Hero of the stronger element. Mercenary Heroes also receive bonuses in the Mercenary Event stages. The bonuses
You can find your account identifier by first tapping Menu, then Options and finally About. It’s the string starting with a # sign in the top left corner of the screen.In case you are unable to login, you can find it in the bottom right
There is currently a known issue which has caused players collecting loot after the Raid Season ends to be rewarded with a higher ranked reward than intended. Please note – No player will be rewarded with less loot than their final ranking deserves. We are
STATUS June 25th, 11:00 (UTC+0). We’ve began to rollout the Version 21.2.0 update for Android and hope to begin the rollout for iOS soon.Release notes: Discrepancy between level rewards when using loot tickets versus completing campaign map stages manually has been fixed _-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_- Puzzle Combat
The Customer Support team is always happy to help you solve issues related to: Technical problems Bugs or suspected errors in the game Lost accounts Purchase issues We would like to recommend writing down the date and time (+ time zone) when something unusual happens.
When contacting The Customer Support team, we would like to recommend describing the issue in more detail and if possible, by also attaching a screenshot related to the problem.If you want to take a screenshot, depending on your device please try the following options: Android
Using emulators (such as Bluestacks) is currently not against our Terms of Service, so you won’t get banned for using them. However, we cannot officially support them, so we recommend to not use one.We can only offer support for Android and iOS device platforms.Please note, while
We want to make the game fair for everybody, and cannot tolerate any form of cheating.Suspicious behaviour and cheating consists of, but is not limited to: Any kind of usage of “bots”, “mods” or third-party software Knowingly exploiting any bugs (for example, to gain advantage
To be able to connect your game to Facebook:1) Make sure you have logged into your Facebook account on your device2) You must allow the game to access your Facebook account. Open the device settings, tap Facebook and make sure you have logged into your
Connecting your game to Facebook helps us keep your account safe and rewards you with a gold bonus.Please note that connecting your game to Facebook does not save your progress. The only way to save your game is by connecting it to Game Center or Google Play. However, connecting your
As a policy, we cannot gift free name changes. Each player has one (1) free name change. In the case of an offensive name, we can temporarily reset the name to a random one. After that, you can change the name freely according to normal