Sign in with Apple is a feature on iOS devices that allows you to save your progress in the game in a similar way to using a Facebook login does. Using Sign in with Apple is not necessary to play the game, but does allow
Gilded ButterflyThe Gilded Butterfly will break any single piece on your board!Gilded CrossThe Gilded Cross acts as a row and column breaker. Selecting a piece on your board while using the Gilded Cross will clear jewels in a vertical and horizontal line from where you
ChainsJewels under the cage can’t be moved! Make a match with the jewel under the cage to clear it!GroundGround can be found on levels with gold bars. Ground can only be cleared by making matches next to it. Cursed StonesMatch next to Cursed Stones to
If you are playing on a computer: To improve performance, clear your browser’s cache and cookies. Close and reopen your browser. If your game is still not working, please restart your computer and try to load the game again. If your game still doesn’t work
If you are seeing this error, you may have disabled hardware acceleration in your browser settings. Please follow these steps: Navigate to your browser settings. Depending on your browser, this may be called "Options" instead. Hit Advanced settings. Tick the box next to "Use hardware
If you’re having difficulty connecting to Facebook, please perform the following steps: 1. Disconnect your game from Facebook through your settings. 2. Turn your game and any other apps off so that they are no longer running in the background.2. Turn your device off for a few seconds then turn
Congratulations on finishing all our levels! You are a true enthusiast! Our development team is constantly working on new levels. We can’t give you an exact time for when new levels will be released, but it’ll be soon! We’re constantly updating our games and releasing new features and levels
All our levels can be completed without purchasing lives, coins or boosters. Our developers only release levels after they personally ensure that levels are beatable without the use of purchases. Boosters and coins can give you the extra edge you need to finish a level,
Your lives should refill once every 30 minutes. If your lives aren’t refilling, please try these troubleshooting steps:If you are playing on a mobile device (phones and tablets):Please make sure that you’re running the latest version of your game by visiting your App Store and
When you link your Genies and Gems account to Facebook, you’ll be able to save your progress onto our network. This means your progress will be saved if you have to get a new phone, or if you want to play Genies and Gems across
The items in your inventory (lives, coins, collections and boosters) are stored locally on your device. You’re not able to transfer your items across devices. This is to prevent graphical errors and crashes/freezes.If you want to ensure you get your coins, lives, collection or boosters on
If you are playing on a mobile device (phones and tablets):Please make sure that you’re running the latest version of your game by visiting your App Store and verifying there are no available updates. Playing the latest version of our games ensures you’ll run into
In order to avoid unauthorized or accidental purchases, you will need to adjust your Apple App Store or Google Play Store settings.If you are using an Apple (iOS) device, please check the following article for steps on how to secure your device. Manage your iTunes
Here you will find instructions on how to check your iTunes purchase history: http://support.apple.com/kb/HT2727If you need to contact us for a purchase issue, please attach a screenshot of your receipt and make sure that the time and date of purchase is visible.You can find instructions
When you make a purchase on Google Play, a confirmation email with your order information is sent to the Google Account you use when making your purchase.You can also find your order information on Google Wallet by following these steps. Visit Google Wallet to view