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If you are seeing this error, you may have disabled hardware acceleration in your browser settings. Please follow these steps:

Navigate to your browser settings. Depending on your browser, this may be called "Options" instead.

Hit Advanced settings.

Tick the box next to "Use hardware acceleration when available".

Restart the browser.

If the game is still not loading, restart your computer. 

 If the game is still not loading, you may disabled cookies/local data in your browser.Please follow these steps (these steps are for Chrome, and may differ slightly for other browsers): 

Navigate to your browser settings. Depending on your browser, this may be called "Options" instead.

Hit Advanced settings.

Go to Privacy, and then Content Settings.

Make sure "Allow local data to be set" is ticked.

Please also make sure "Block third-party cookies and site data" is NOT checked. This option can be found in the same location as "Allow local data to be set".

Restart your browser to make sure the changes take effect.

 If you are still seeing the message about hardware acceleration even after making sure that option is enabled, it’s likely that Chrome has recently stopped supporting your computer’s graphics card. When this happens, Chrome will turn off hardware acceleration behind the scenes even though you’ve selected it to be enabled — if a browser doesn’t support hardware acceleration for your GPU, it’ll secretly be blocked.Hardware acceleration is required for Genies & Gems to run properly. We recommend you update your graphics card drivers, if possible. If there aren’t any updates available, you may have to consider upgrading your graphics card or playing on a different device.

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Genies & Gems – Jewel & Gem Matching Adventure GUIDE