If you purchased Premium but cannot access the Premium features in the app, please start with the following step:- go to ME in the app- click on the Settings icon – scroll down to Restore Purchase – click on the restore Purchase option If this step does not help the following reasons can lie behind:- You’ve purchased your subscription on another Lifesum account. When you purchase the subscription you have to be logged into the correct Lifesum account. – You’ve logged out from the Lifesum account before your payment was accepted – You’ve bought the Premium membership with an AppleID that has already been used for purchasing Premium on another Lifesum account. Please note that one AppleID can be assigned only to one Lifesum account. – You have bought Premium using an anonymous account, never registered it with an email and then started using a new phone and try to log in (which is not possible if you haven’t registered). In all of these cases, please contact us with the following data (alternatively you can contact us in the app via Me / Settings/ Support):
- first and last name
- height
- birth date
- start weight
- language you are using the app with
- and most important: a copy of the receipt
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Lifesum GUIDE