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I can’t update my game! (Android) – Puzzle Combat Game guide

If you have problems while trying to update the game, please try the following:

Clear Apps Cache

  • Go to Settings, then Apps and finally All 
  • Select Play Store, then Clear Cache & Data
  • Select Empires & Puzzles app, then Clear Cache & Data
  • Try updating the game again
  • Unmount SD card

  • Go to Settings, then Storage and finally Unmount SD Card
  • Try downloading the game again
  • Re-Mount SD Card by Navigating to Settings, then Storage, then Re-mount SD Card
  • Reinstall Google Play Store

  • Go to Settings, then Apps and finally All
  • Select Google Play Store, then Uninstall Updates
  • Try updating the game again
  • Make sure that power saving mode is not enabled

    1. Navigate to Apps > Settings2. Tap Search, then search for and select Power saving mode3. Tap Off.

    Reset Your Device Resolution

    On some high-end Android devices, resolution might cause a device to appear (incorrectly) incompatible.

  • Go to Settings, then Display and finally Screen Resolution
  • Reset your resolution to the maximum setting.
  • Please make sure you have connected your game to Google Play before trying to reinstall it. For more information please check out Save your progress with Google Play! (Android)

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    Puzzle Combat Game GUIDE