THIS ISSUE HAS BEEN FIXED! If you are on version 3.3.2 and are still experiencing this please let Support know.—————–The game team is aware that when Year 7, Chapter 5 was made available that some players have experienced an issue with some of their tappable rewards in the Dormitory. Some players may have noticed these items have disappeared.Never fear! The game team is hard at work and a fix will be released for this issue as soon as possible. Your items will be returned safe and sound.
Harry Potter: Hogwarts Mystery GUIDE