I have not received the package after payment.
Sometimes, the servers are busy, and your purchase icon is grayed out. If the purchase icon in your game is gray, you should:- Examine if you are logged into a payment account – Wait and try again later; the server may be too busy to handle your purchase order- Update your game to the newest version – If the problem persists, please examine your payment account, whether you have set a valid payment method.- If you are using a credit card, examine whether your card has restrictions on application payments or online payments.- If you still can’t get them after 12 hours, please contact us and send us the payment order number that google or itunes sent you(check your mail). It should resemble GPA.XXXX-XXXX-XXXXX or HMXXXXXXXXX we will check it and send you the package once we have verified it.