Genies & Gems Guide – I purchased items in the game, but did not receive them

If you haven’t gotten your purchase, please try turning your device off and on again, then reloading the game to see if the purchase is credited.If your purchase still isn’t there, please contact our Support Team and include a screenshot of the receipt for your purchase showing the date and time the purchase was made. If you don’t include a receipt of your purchase, we may not be able to credit any missing items.Your receipt should be sent to the same email address that is associated with the account you use to make purchases on your device. For more information about accessing receipts for your device, please follow the links below:

  • Apple (iOS) devices:
  • Android devices: (
  • Amazon Kindle Devices:
  • Web (Facebook):

For instructions on how to take a screenshot on your device, please follow the instructions here:


Genies & Gems – Jewel & Gem Matching Adventure GUIDE