Genies & Gems Guide – Refunds

If you believe you were charged the wrong amount for your purchase or would like a refund, please contact our customer support team by clicking the support button and we’ll be happy to assist you.Please note that we can only provide refunds directly for Google Play purchases; Facebook, Amazon and Apple do not give us access to payment information or account details, so we aren’t able to refund any purchases made using these services. If you’d like a refund for a Facebook, Apple or Amazon purchase, please follow the links below:

  • Apple (iOS) devices:
  • Amazon Kindle Devices:
  • Facebook:

When contacting our Support team, please include a screenshot of the receipt for your purchase showing the date and time the purchase was made. If you don’t include a receipt of your purchase, we may not be able to provide a refund.Your receipt should be sent to the same email address that is associated with the account you use to make purchases on your device. For more information about accessing receipts for your device, please follow this link: prices are listed according to your App Store country settings, and do not include taxes.


Genies & Gems – Jewel & Gem Matching Adventure GUIDE