Hi challengers,We hope you all enjoy a happy time when experiencing the game Arena of Valor!However, sometimes it is inevitable to encounter different kinds of problems and difficulty. you may feel dizzy where and how you can contact with our support team. No worries! Here follows the specific instructions of how to contact with our customer service team and tips of reporting issues you have met in order to get a quick solution.
1 Where and how can I get in touch with the customer service team?
>>In-game channel
For players who is playing the mobile game version, you can click settings after entering the game 
Then choose "Customer Service" 
You can firstly read FAQs under these Hot Topics to see if it will help, or you can reach our manual customer service team by clicking "Contact Us"
>>Web portal
For players who can not enter the game or from switch edition, you can reach our customer service team by submitting issues through our web portal follow these steps:Log in our official website, choose "Support" button, then you can click on "Contact us" to submit a ticket to our customer service team. 
*Please remember to leave a valid email address, otherwise, you will not be able to receive the reply from our customer service team.
If you fail to submit a ticket through web portal, we recommend you to reach the customer service team via the official support email address>>AOV Mobile Version: support@arenaofvalor.comAOV Switch Edition: switch_support@arenaofvalor.com
2 What are the tips when contacting with customer service team?
Several tips can help you to get a quick response or solution when encountering a problem.>>Account Name and Open ID(You can save your open id at a safe place in case you need it in the future)>>Server Name>>The screenshot of the in-game pop-up message when you encounter the issue>>The basic troubleshooting steps which you had tried>>Your device name and operation system versionWith above information provided at the first time when you contact with customer service team, it will be very helpful to quickly locate your issue and diagnose the reason so that the team can give you a proper solution within shorter time.