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Arcane Online-[Character] I can’t find my character when I login?!?-[Arcane Online]

We receive tickets from time to time from players who can’t see their character in the server list after login. We do not delete characters, so there are 4 possible cause:

1.You used a Google/Facebook account: in that case the character is always accessible anywhere, as long as you play on the same environment (iOS or Android). Please try to login with all the Google/Facebook accounts you own until you find your character.

2.You used a Guest account: if you changed device or uninstall/reinstall the app you will lose access to the character. We can restore it but only during weekly maintenances.

3.You deleted your character by mistake: please give us your character name/server when you contact us.

4.You entered a different server, although by default the server with the last character you used is always displayed first. So this case is rather unlikely.

90% of the players are usually in case 1, but if you really can’t find your character contact us and give us your character name/server and we will check the situation.

In any case no worries, your character is never lost, but depending on your situation it may be more or less fast to get back access to it. 🙂