As with most downloadable software products, items bought in our games (in-app purchases) are non-refundable. In rare cases, exceptions can be applied. If the purchase was made on an Apple (iOS) device:For purchases made on an iOS device, Supercell is not able to handle refunds
Brawl Stars is free to download, install and play. In-game currency can be used to speed up progress, but most of the game’s content can be accessed with or without it. There are also in-game boosters, Brawl Boxes and new character skins, which can be
The answer is NO. The only way to purchase Gems is through the in-game Shop (processed securely by iTunes or Google). There may be many 3rd party websites and online marketplaces offering in-game currency for Supercell games, but NONE of them are safe to use
As a rule, in-app purchases are non-refundable, and certain conditions apply to any exceptions we make. Supercell wants to keep a fair playing field, and reserves the right to revoke access to any refunded content. This means that if the money used for an order
If you or your child have never played one of our games, but suspect that there’s been fraudulent transaction activity on your account, then you should immediately contact Apple (for iOS devices) or Google (for Android devices), who control the transaction process. For Apple (iOS)
All of our games are free to download. Please note however that our games also offer entirely optional “in-app purchases”. These purchases are never required to play the game, but can be used to enhance some elements of gameplay. In-app purchases are paid for with
Beware of any third party sites that promise you enhancements for our games (like “free gem” websites, etc). These sites may collect your personal information, money, or both, and often never deliver the promised in-game products. If you want to make an in-app purchase, the
Here at Supercell, we don’t process payments for in-app purchases, or have access to any of your credit card information. That’s because the payment transactions themselves are completed through Apple’s App Store or Google Play (depending on your device) via your personal email address associated
To purchase in-app content you first need to add a valid payment method to your Google Account. You can add several payment methods (Card, DCB, Paypal) to one Google account. Add a payment method Open the Google Play Store app Tap on the icon with
If you try to make a purchase but it won’t let you because it defaults to the wrong Google account you will have to switch payment account. Here is a step by step guide on how to achieve this: 1. Make sure that the wanted
Google processes all payments made through the Google Play Store. To resolve any related purchasing issues, please consult Google’s Support site here. Emergency troubleshooting: Payment method greyed out / “not eligible” 1) If you are trying to pay with a credit/debit card, check the expiration
Google Play processes all purchases made via the in-game shop. Google purchase methods vary by country. Credit & debit cards: Visa, MasterCard, Amex, additional country-specific cards (e.g. Elo credit cards in Brazil) Carrier Billing: depending on customer country and carrier (full list available here) Google
You will not be charged if you have tried making a purchase but your order was canceled.What to do?Please follow these steps to resolve your concern: Contact your bank to confirm your details Log in to your Google Payments (at payments.google.com) Enter “Payment Methods” to
For user security reasons, Google Play Store may deem certain purchases out of the ordinary. This automatically prevents unwanted charges on your device. Purely by accident, the system has determined that your purchase was “high-risk”, canceling it in the process.Don’t worry; the reservation will clear
In order to avoid accidental in-app purchases, you will need to adjust your Google Play Store settings. Please follow these steps: 1. Access the Google Play Store. 2. Enter the "Settings" menu. 3. Look for "User Controls" and activate "Use password to restrict