You might have noticed that every so often, you might see folks offering free Gems, free Supercell ID accounts, Legendary Cards, Elixir, Builders, TVs, ice-cream, shoes, cats…. you may also have noticed that it’s a scam! These people are trying to trick players into sharing
Supercell games were designed for mobile devices and that’s where they perform best. Playing our games via emulators can cause poor performance, connectivity issues and myriad unexpected errors. For this reason, we cannot offer device support to players utilizing emulating software. While Supercell does not
We do not aim to list every example of acceptable or unacceptable behaviour, but below is a short list of things that we consider inappropriate. The titles give a good sense of what each entails, and mostly it’s just common sense. However, further detail can
Any attempt to ‘phish’ for another player’s account or clan will result in disciplinary action taken against the phisher’s account(s). For more information, please visit our Terms of Service.
Account sales involve advertising advanced game accounts, and luring players eager to progress with tantalizing and unrealistic promises.Selling, buying, sharing or giving game accounts to other players is against our terms of service and never endorsed by Supercell.The risks surrounding account sales are: The seller
Certain websites and individuals might offer discounted gems/diamonds. Don’t be fooled – it’s a scam.Such practices request private login data (such as Apple ID, Google Play credentials, etc.) in order to access your game account.Offering gems cheaper than what their price is inside the games
We consider “bot” and “mod” use cheating, and strongly encourage players to remove any of the aforementioned programs from their devices.Third party software consists of unapproved apps that manipulate gameplay. By altering game functionality, third party software aims to provide unfair advantages while putting your
We’re all here to enjoy games together. Sometimes that can mean arguing with friends over lost battles or derbies. That’s fine, but being abusive towards others drains the fun from the game.When engaging in any kind of in-game communication, we kindly ask that you are
“Safe and Fair Play” is our effort to provide a secure and fair environment for all Supercell games. In pursuing that goal, we do not tolerate cheating or abusive behaviour. Accounts found to be in misconduct with our Safe and Fair Play Policy will face penalties
We’re aware of an issue that prompts a "Device not compatible" error message in Google’s Play Store when trying to download the latest update, even though the game supports your device. Google is currently investigating the issue.As a temporary workaround, Google suggests clearing Google Play
If your game has gone silent, there are plenty of potential fixes. Start by checking the in-game settings. Are your sound effects set to “on?” They should be. If your settings are in order, but your game’s still muted, restart by fully exiting the app,
Want to play some games, but feel like listening to your own soundtrack? Follow these steps: 1. Enter your in-game settings, shut off the in-game music 2. Swipe up from the bottom of the screen and pause slightly in the middle of the screen (or
In order to fully enjoy our game, our game requires at least the following specs: – 1 GB of RAM minimum- iOS 9 or higher- iPhone 5 or better- 640 x 960 screen resolution minimum (higher is recommended)Devices such as the iPhone 4S, iPod Touch 5th
Does your game keep crashing? Is it loading improperly? Try the following troubleshooting tips: Make sure you’ve downloaded the game from the Google Play Store. We can’t verify the safety of versions downloaded from other sites. Free up device memory by closing running unused background
If you’re having trouble connecting the game to Facebook, follow these steps: Log out and log in again with the correct Facebook account in Settings > Facebook Then, right below in "Allow these apps to use your account" make sure that the game is among